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Frequently asked questions
How do I choose the right brush?
Start with coat length, density and the job you need to do. A slicker brush is useful for everyday loose fur and light tangles; a pin or bristle brush supports finishing and surface grooming; a deshedding tool targets loose undercoat. Use a dematting tool carefully on established mats, and stop if your pet shows discomfort.
Can I use the same grooming tool on dogs and cats?
Some tools are suitable for both, but size, pin length, blade spacing and pressure matter. Follow each product’s stated compatibility and stop if your pet shows discomfort or skin irritation.
What should I do with severe mats?
Do not pull, cut blindly or force a tool through tight mats. Mats close to the skin can hide irritation and are easy to injure. A professional groomer or veterinarian is the safest option for severe cases.
Where do you ship?
We ship from China to destinations for which a delivery option is available at checkout. Orders normally dispatch within seven days. After dispatch, air transit is estimated at 7–15 days and sea transit at 25–35 days. Shipping charges are shown at checkout; destination import duties and customs charges are the customer’s responsibility unless checkout expressly says they are prepaid.
Is there a product warranty?
Product-specific warranty terms apply only where expressly stated for that product. Your mandatory consumer rights for faulty or incorrectly supplied goods remain available under applicable law. For help, contact Zephyr at cmx2661687343@163.com with the product model and order number.
Let the pet and the material set the pace.
Use short sessions and light pressure. Stop if your pet shows discomfort or a household surface snags, pills or changes appearance.
Bring the product name, model and order number.
Those details help support find the right instructions and order record faster.
What if my item has a quality problem?
Contact us within 7 days of receiving it to request a return or exchange. You initially pay return shipping; we reimburse it after confirming a quality problem for which we are responsible. Contact support before sending a parcel and keep your shipping receipt. Your statutory rights are unaffected.